CUCKOO      BARN      LODGE  

Access Statement

Introduction

Access Statement Cuckoo Barn Lodge

Cuckoo Barn Lodge nestles in a peaceful valley two miles from Rutland Water, 100 yards down a gravel drive and a mile from the village of Exton.
Built on two floors there is ground floor access to three double bedrooms one of which has an end suite wet room and there is also a family bathroom.

The upper ground floor living area is reached by a ramp from the parking area onto the decking veranda. The two floors are connected by a flight of 12 stairs with a single handrail.
If you have any queries or require assistance please phone 01780 460114 or email hello@cuckoobarnlodge.co.uk and we will be pleased to help.

Pre arrival

For full details of how to reach us please see the directions section of our website or use our postcode which is LE15 8BA and look for the sign to Cuckoo Barn (beside the last telegraph pole on the right coming from Stamford or the first telegraph pole on the left coming from Oakham on the Exton to Stamford Road.)

The nearest railway stations are Stamford and Oakham 8 miles away and taxis are available at both stations. Both stations have a regular service from Leicester and Peterborough with a through service to London Stansted airport. The nearest bus stop in the village of Exton is a mile away and the service is infrequent.

This access statement is available in larger print on request.

Car Parking and Arrival

Parking is available adjacent to the lower ground floor entrance to the bedrooms and also beside the ramp that leads to the living area.
The parking area has a gravel surface.
There is a single step to the lower ground floor entrance which is 79cm (31 inches) wide and has a sensor light.

The upper ground floor is accessible from a decking ramp or two steps from the gravel parking area. The ramp is 130 cm (51 inches) wide and leads onto an open south facing veranda with a sliding French door (96 cm (38 inches) opening with no step) leading to the living area and kitchen. the ramp and entrance is lit by sensor lights.

Assistance can be given with luggage on request.

Living Area

There is a large (75m2 approximately) level open plan living area with kitchen and dining area.
The floor is white oiled oak laminate throughout with underfloor heating controlled by an adjustable room thermostat.

The area is well lit with overhead lighting.

Garden

There is level access through the French window to the decking veranda with steps or a ramp down to a large south facing lawn overlooking our own tree lined meadow.
Table and chairs and bench seating are set up on the two level veranda with two steps between levels.

Bedrooms

There are three bedrooms with twin beds or the option of continental double beds. There is single step access to the lower ground floor and there is a staircase with 12 steps and a hand rail to the living area
The doors to the bedrooms are 79 cm (31 inches) wide

The height of all beds from the top of the mattress to the floor is 36 cm (22 inches).

The floors are white oiled oak laminate with underfloor heating controlled by an adjustable thermostat in each bedroom. The doors are a contrasting light oak. Overhead lighting is controlled by a switch and the bedside lights and dressing table touch lights have three settings allowing adjustment from a night light to a reading light. All bedding is non feather.

Bathrooms and shower rooms

The main bedroom has an en-suite wet room and there is a family bathroom for the other two bedrooms.
The door openings are 79 cm (31 inches) wide
The toilet height is 42 cm (16.5 inches) and a riser is available on request

The wash basin height is 88 cm (34.5 inches) and the washbasins bath and shower have lever taps.
Both bathrooms have tiled floors and the wet room has level access to the shower area. Both are well lit with overhead lights and have backlit bathroom mirrors with shaver sockets.

A personal alarm and grab rails are available on request in the wet room.

Additional Information

Evacuation procedures are located on the wall in your bedroom
A water bowl can be provided for assistance dogs in the bedrooms where necessary. The nearest doctors surgery is Empingham Medical Practice (telephone 01780 460202). The nearest hospital with a minor injuries A&E unit and walk in NHS is in Stamford, 8 miles away, open Monday to Friday. At weekends and at night the nearest A&E is in Peterborough 25 miles away.
The nearest shop mobility is in Peterborough or Leicester.
Free WiFi internet access is available.
A list of local attractions and contact details is available in our welcome pack.

Contact Information

Address: Cuckoo Barn Lodge, Cuckoo Barn, Tickencote Road, Exton, Oakham, Rutland, LE15 8BA.
Telephone: 07768 708220 or 01780 460114
Email: hello@cuckoobarnlodge.co.uk

Website: www.cuckoobarnlodge.co.uk
Hours of operation: 8 a.m. to 7 p.m. (outside these hours in an emergency)
Local Equipment Hire: Disabled Living Centre, 33 Ryhall Road, Stamford, PE9 1UF, telephone 01780 480 599
Local accessible taxi: Premier Cabs of Stamford 01780 757575 (around £20 from Stamford Station to Exton)
Local Public Transport: http://www.rutland.gov.uk/transport_and_streets/public_transport/local_bus_services.aspx
Or Travel Line East Midlands 0871 200 2233

Welcome Basket

NTP_1745Fresh products

Milk
Fresh herbs from the garden (in season)

Little Luxuries

Bed linen & towels
Logs
Tea bags and leaves
Ground and instant coffee
Cuckoo Barn Muesli
Pasta
Condiments
Cookies
Cheese biscuits
Board games
Recipe books
Books
Room infuser
Candles
Magazines
Hair dryer
Subject to availability and may change
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Mobile Coverage

Postcode: LE15 8BA

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Floor Plans

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Booking Terms & Conditions

 

Between you the Visitor and Dick and Rosie Milton the Owners

General

1             Your booking must be for holiday purposes only. The property must not be used for gatherings, such as weddings or parties (except by prior written permission) or for business purposes (except by prior special arrangement). Please note also condition 3.

 

2            The property will not be available before 4pm on the first day of your booking and you should arrive before 7.00 p.m. unless we agree to accommodate a later arrival (additional charges may apply where special arrangements are necessary). You will be issued with two sets of keys, which must be returned, at the end of your stay. You must leave before 10am on your last day to enable our cleaners to prepare for the next guests and a late check-out penalty payment of £50 plus £20 per hour will become payable if you fail to vacate on time unless prior written permission is given by the owner.

3             Excluding babies in cots, the number of people occupying the property and its grounds must not exceed the number of guests agreed at the time of booking up to a maximum of six. You may invite an additional two guests to visit you during your stay; however they must not stay overnight. We reserve the right to make a charge per person per day (whether or not they stay overnight) for each guest over the permitted limit, the charge being pro-rated on the total cost of your booking.

 

4            No additional camp beds, tents, caravans or camper vans are allowed.

 

5             No smoking is permitted and you agree not to smoke or permit any visitors to smoke anywhere in or around Cuckoo Barn Lodge or Cuckoo Barn.

6            You must not use the accommodation for any dangerous, offensive, noisy, illegal or immoral activities or carry on their any act that may be a nuisance or annoyance to the owners or their neighbours.

 

7             Cuckoo Barn Lodge is designed to give you privacy and you will respect the privacy of our neighbouring home and garden at Cuckoo Barn. Where the additional facilities of Cuckoo Barn are made available to you by prior arrangement, such as the use of the Pilates Studio, garden, fields or the Breeze hut, an additional charge may be made.

 

8            You may bring up to two dogs (or other pets) by prior arrangement before the holiday commences. A Cautionary Deposit of £100 will be required to cover the costs of any damage or additional cleaning. Dogs and other pets must be kept off the furniture and under proper control and not left unattended in Cuckoo Barn Lodge. There are livestock, pets and wildlife in the area and your dogs must be kept under control and on leads.

 

9            No fireworks, Chinese or sky lanterns (or other lights or illuminations which have naked flames) shall be let off from the property (including any garden or grounds). You may use the Weber Pot barbecue provided so long as it is placed at least 2 metres from the Lodge or decking and it is not left unattended or out of control. Similarly candles must not be left unattended at any time. The wood burner must always be burned closed in accordance with the instructions in the handbook. A fire blanket and small fire extinguisher is provided in the event of a problem.

 

10       We have prepared a welcome pack of information about the lodge and things to do in the area for your convenience and enjoyment. This includes instructions for heating and hot water, the wood burning stove, barbecue, electrical appliances, smart TV and Wi-Fi. Please read and follow these instructions so that you get the best use and enjoyment from these facilities. If you need further information or guidance please ask.

 

11        Whilst the information on our website is correct at the time of publishing, we reserve the right to change any of the prices, services, or other particulars contained in published information at any time before we enter into a contract with you.

Contract and Warranties

12       Once we (Dick and Rosie Milton) have accepted your booking and payment, a contract has been entered into, which includes these Terms and Conditions and English law governs such contract. Payment of all required amounts when they are due is of the essence of the contract.

13        You as the person who made the booking do so on behalf of all members of the party and bind them jointly and severally to these Terms and Conditions and will not sell or transfer the booking to another party without our consent.

 

14       When you make a booking you warrant that you are over 18 years old and accept full responsibility for all persons who will use the property during the period booked and you have read all the Terms & Conditions.

15       Any serious breach of these Terms and conditions may result in you being asked to leave without compensation or refund of any monies for your booking and charges for damage may apply (see Condition 26 below). Any minor breach may become a serious breach if not rectified promptly on request. A serious breach shall include where there are complaints of anti-social, unacceptable behaviour or where unreasonable breakages or damage occurs or where smoking restrictions are not observed.

16       These Terms and Conditions are on our website and with your confirmation invoice.

Booking

17        Reservation requests received by email from the Cuckoo Barn Lodge website will be held for two days. If we are unable to contact you by telephone and take payment within two days of receiving your reservation request, your reservation will lapse. Provisional bookings made by telephone will remain firm provided we receive the amount due within the period agreed at the time of booking (usually two days).

 

18       We reserve the right to decline a reservation request without giving a reason or require a Cautionary Deposit (see condition 27).

19       If your stay starts within six weeks of the date you make your booking, you are required to pay the total price at the time of booking.

 

20      If your stay starts more than six weeks from the date you make the booking, you are required to pay a deposit of one third of the cost of your stay (or £100 per booking, if greater) at the time of booking.

 

21       If prices have not yet been fixed for the period booked, then the deposit is one third (or £100 per booking, if greater) of the current price for an equivalent period (not necessarily the same dates). Please note the deposit secures only the booking and not the price. In some cases prices may change considerably. The price will not alter if you pay in full at the time of booking (we may make specific exceptions to this).

 

22      Bookings must be for our normal booking periods and will not be for fewer than three days or for more than three weeks. In the case of bookings for more than one week, we provide linen and towels but no cleaning for each successive week, but will only remake beds with the new linen if you ask for this one month before your holiday.

 

23       If you pay a deposit, the balance must be received at least six weeks before the beginning of the period booked. We do not undertake to remind you and if we do not receive the balance when due, we shall, with regret, cancel your booking and you will lose your deposit.

 

24      Any optional extras such as Pilates or dinner in the Breeze hut must be made at least 48 hours in advance and paid in full at the time of booking.

 

25       We accept Maestro (if issued in the UK), Visa, MasterCard, direct transfer and sterling cheques drawn on a UK bank. Cheques should be made payable to Dick and Rosie Milton. All payments must be in sterling.

Loss or Damage

26      When you book, you agree to indemnify us against all loss and damage arising (including more than normally and reasonably anticipated amounts of cleaning) directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any person or animal accompanying you, and, without limitation of the foregoing to pay us forthwith upon written demand our costs in making good any such loss and damage and cleaning. Where we have to make a claim the amount involved will reflect the cost of making good damage (including the cost of recovering monies from you and an interest charge at 4% above bank base rate if you fail to pay the amount promptly on request.)

 

27       A Cautionary Deposit may be required against any loss and damage arising (including more than normally and reasonably anticipated amounts of cleaning) directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any person or animal accompanying you. Where we require a Cautionary Deposit the cost of any loss and damage will be deducted from the Cautionary Deposit and the remainder refunded to you within 4 weeks of the end of your stay. Where these Terms and Conditions have been complied with and where there is no loss or damage arising we will be pleased to refund any Cautionary Deposit in full within 14 days.

28      We reserve the right to pursue recovery of any additional loss or damage in excess of any Cautionary Deposit held in accordance with condition 26. We therefore strongly recommend that visitors hold personal insurance for accidental damage and personal liability.

29      If on arrival you discover that anything is missing or damaged then this must be reported to Dick or Rosie Milton immediately otherwise it will be presumed that you caused the damage or loss and a charge will be made. Please read and comply with the instructions contained in the welcome pack.

Problems during your stay

30       If you have any issues concerning the property during your stay you should notify Dick or Rosie Milton (Telephone 01780 460114 or 07768 708220 Email dick.milton1@gmail.com) as soon as possible. We will not normally make any refunds in respect of complaints made after the customer’s departure from the property if the customer did not make the complaint or problem known to the local contact during the stay. In considering any complaint we will take into account whether we have been given the opportunity to investigate it and the chance to put matters right.

 

31        If you cancel a booking for any reason, you must notify us in writing by email, fax or by post only.

The following cancellation charges will apply:

In addition, you will be responsible for any travel costs incurred by you in relation to the booking. We do not operate a cancellation insurance scheme and strongly recommend that you ensure that you have your own appropriate cover. We will charge a fee of £60 to reinstate any cancelled booking.

 

32       We may cancel a booking at any time before the date on which it begins. We would expect to do this only for essential building work or for some other reason unforeseen by us at the time your booking was accepted. In this unlikely event we shall refund in full all money received by us for the booking, but will not have any liability beyond this, and, without limitation of the foregoing, we will not have any liability for travel costs incurred by you in relation to the booking.

 

33        We accept no liability for any works or activity of any sort occurring on any premises adjoining or neighbouring our property, nor shall we be responsible for making any enquiries about the likelihood of, or providing any information to you about, any such works or activity.

Access

34       Anyone with our authority may have access during your stay. This is unlikely to happen, but if it does, we will give you as much warning as we can. There will be no need for you to stay in, since we (or our representative) can accompany the visitor.

VAT

35        VAT is not chargeable on your booking. In the event of having to register, we reserve the right to amend our prices accordingly.

Limitation of Liability

Our liability to you and those accompanying you at the property is strictly limited to direct loss up to the amount paid by you on booking but this does not apply to our liability for:

 

a) Death or personal injury caused by our negligence;

b) Fraud or fraudulent misrepresentation on our part;

c) Anything else for which liability may not at law be excluded.

 

We shall not be liable to you at all for any indirect or consequential loss, whether caused by negligence, breach of contract or otherwise. We are also not liable to you for any noise or disturbance from neighbours or other activities outside the property (including agricultural and street noise).

 

Where we provide additional facilities such as games, barbeque, exercise equipment or studio, cycling or walking equipment, outdoor heaters or the use of the breeze hut, high chair, cot and stair gate or other similar facilities we will not be liable for any damages that occur as a result of their usage.

 

Changes to Terms and Conditions and Termination

36       While we are happy to discuss reasonable requests, Dick and Rosie Milton may only vary these Terms and Conditions in writing at the time we accept the booking and at our discretion.

 

37        We reserve the right to terminate a booking at any time if these conditions are not met in full.

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Price Informaton

The prices in the table are for holiday purposes only. If you wish to use the property for gatherings, such as weddings or parties or for business purposes please contact Dick and Rosie Milton so that we can price a package that meets your needs and wishes. Please note that there is a no smoking policy and the property is not available for stag nights or similar rowdy parties or gatherings and if you use the property for that purpose you will be required to leave immediately without refund. We reserve the right to decline a reservation request without giving a reason or require a Cautionary Deposit.

The prices set out in the table are indicative of our pricing policy and we reserve the right to make changes to our prices as circumstances change or to suit particular needs. Please contact hello@cuckoobarnlodge.co.uk or 01780 460114 detailing your requirements to confirm actual rates for your requested dates.

There is a sofa bed in the living room and up to two extra guests can be accommodated at £25 per guest per night by prior arrangement.

Cuckoo Barn Lodge is available for Burghley week, Christmas, New Year and Easter. Due to demand there will be no reduction for shorter stays or reduced occupancy. Please contact us to discuss your requirements for these special weeks so that we can make it a memorable stay.

There is the possibility if DIY Livery on site. We have airy full sized modern looseboxes with rubber mats and well fenced grazing. Price and availability on application.

We can provide one cot, stair gate and high chair for a baby up to 12 months old subject to you bringing   your own baby bedding and equipment. This will be provided without additional charge provided we are notified at the time of booking.

Pets are welcome but we will require a cautionary deposit of £100 (see Booking Terms and Conditions)

Other arrangements – When you book your stay please let us know if you are looking for something special and we will see if we can help.

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